Houston's Restaurant Inc - (602) 957-9700

good food...we do lunch here sometimes. good service. nice job!

Best food, best service ever! Every time we go to Houston's, we are met with extremely friendly and professional staff. They definitely pride themselves on how their waitstaff looks and acts. The food is fabulous, and they have such a great variety. We always take our out of town friends here. Keep up the good work!

Houston’s Hilton Plaza August 17, 2009 147 S. Beverly Drive Beverly Hills, CA 90212 RE: Service, Making allowances for the city, Phoenix, and the possibility that natives of the city simply don’t have a skill-set conquerable to that you’d expect to find at Mc Donald’s almost anywhere else, I would , nonetheless, expect that Houstons’ , the organization, would put in place a management team that possesses some minimal knowledge with respect to taking an order, placing it on the table and following up to make certain that the eventual meal meets with a customer’s approval. Today, merely one example, around 3”30 P.M., I lunched at Houstons. The restaurant is located in Scottsdale, AZ. Near Lincoln Av. & Scottsdale Rd. Lucas was my “waiter.” The dining experience was not rewarding.; that is, it was not rewarding in a positive way. Openin gambit with waiter: “Good afternoon, please bring water and ice tea. Tea arrives: no water. “Please may I have a glass of water.” I ask again. The water arrived but, during the interim, I discover spots on the silverware. It’s not infrequent that I visit Houstons Scottsdale, and also not infrequent that I pick up a knife or fork with spots; and of course, that means dirty water may have been allowed to dry on eating utensils. “Please, Luke, exchange the silverware.” I ask. Two pieces are delivered in staggered sequence. “Thank you. Yes, I’ll take horseradish with my prime rib.. Also, for the baked potato: please put butter, etc. on the side.” The meal arrives without horseradish, and the condiments were served in an integrated form; that is, they were packed layered, all together in a single container. During that entire period, I did not see, from the table where I was sitting, one manager--thus leading me to believe that this is a management deficiency and poor Luke is a hapless employee doing his best without the benefit of supervision. In Phoenix, during August, it was one hundred two degrees outdoors. Before leaving, I would have appreciated a re-fill, a second glass of water. Refills were offered-- when I was walking out the door.